Last Updated: June 15, 2024
1. Introduction
RateHawk ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our B2B travel platform services.
2. Information We Collect
2.1 Personal Data
We may collect the following personal information:
- Business contact information (name, email, phone number, job title)
- Company details (name, address, tax ID)
- Payment and billing information
- Travel preferences and booking history
- Login credentials for our portal
2.2 Technical Data
We automatically collect:
- IP address and device information
- Browser type and version
- Usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use collected information to:
- Provide and maintain our services
- Process transactions and bookings
- Improve our platform and develop new features
- Communicate with you about services and updates
- Comply with legal obligations
- Prevent fraud and enhance security
4. Legal Basis for Processing (GDPR)
For EU users, we process data based on:
- Contractual necessity for service delivery
- Legitimate business interests
- Legal compliance requirements
- Your consent where applicable
5. Data Sharing and Disclosure
We may share information with:
- Travel service providers (hotels, airlines, etc.) to fulfill bookings
- Payment processors and financial institutions
- Legal authorities when required by law
- Affiliated companies within Emerging Travel Group
- Service providers (IT, analytics, customer support)
We never sell your personal data to third parties.
6. International Data Transfers
As a global travel platform, your data may be transferred to and processed in countries outside your residence. We implement appropriate safeguards including:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions where applicable
- Data protection agreements with all processors
7. Data Security
We implement robust security measures including:
- Encryption of data in transit and at rest
- Regular security audits
- Access controls and authentication protocols
- Incident response procedures
8. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Data portability
- Withdraw consent (where applicable)
- Lodge complaints with supervisory authorities
To exercise these rights, contact us at privacy@ratehawk.com.
9. Cookies and Tracking Technologies
We use cookies for:
- Essential platform functionality
- Performance monitoring
- Analytics to improve our services
You can manage cookie preferences through your browser settings.
10. Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect data from children without parental consent.
11. Changes to This Policy
We may update this policy periodically. Material changes will be communicated through our platform or via email.
12. Contact Us
For privacy-related inquiries:
Data Protection Officer
Emerging Travel Group
Email: privacy@ratehawk.com
Postal: 123 Business Avenue, London, UK
